BI-Lingual Customer Service Representative I

Atlanta, GA 30345

Posted: 10/02/2023 Industry: Customer Service Job Number: 2083744 Pay Rate: $19.00/hour

Job Description

Bi-Lingual Customer Service Representative I

Job Description:
Under supervision, the Customer Service Representative I responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and Georgia Tax Center password resets. This position also handles inquiries regarding online State Registration requirements in The Georgia Tax Center (GTC). Performs light to moderate research using online web tools. The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations, and tax laws to accurately educate, advise, and direct internal and external customers
Preferred Qualifications:
- Experience working with Georgia Department of Revenue
- Experience working in a high-volume Contact Service environment
- Bilingual in Spanish or second language, with good verbal and written communication skills in English.

Required Documentation and screenings: 1) Job description acknowledgement
2) Tax Clearance Letter
3) Authorization Background Check form
4) DOR FP Background Check Authorization form
5) Resume
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