Cashier
Clayton State University , 2000 Clayton State Blvd, Edgewater Hall Morrow, GA 30260 United States of America
Job Description
This position performs cashiering services for the University and assists with review, monitoring and maintaining the integrity and accuracy of student accounts. Serves as a front-line customer service representative, providing accurate and timely information about student accounts, charges and payment, payment plans, refunds, outside scholarships, third-party payments, 1098T tax forms, etc.
(40%) Collects and enters tuition and fee payments from students and third parties into the student information system, including all in-person at the cashier window and mail-in payments.
(45%) Provides quality customer service in-person, over the phone, and/or in a remote setting. Respond to assigned and reassigned student tickets from call center. Assists with collecting past due balances from current students, graduates, withdrawn students, and third parties by making outreach phone calls. Monitors bursar office email box and responds to student inquiries in a timely manner. Review student accounts to ensure integrity and accuracy, especially before and after refunds. Provides copies of Form 1098-T which are not currently available self-service.
(10%) Orders office supplies. Scans and files office documents. Assists in records retention process. Processes office mail (time stamps incoming mail, distributes incoming mail, etc.)
(5%) Serves as backup for other staff members. Completes miscellaneous reporting. Completes assigned projects.