Customer Service Rep- Call Center
Atlanta, GA 30349 US
The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.
Duties include, but are not limited to:
Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions
1 yr of call center experience
Proficiency with software applications to include Microsoft Word, Excel and Outlook
Required Documentation and screenings: Background