Customer Service Rep- Call Center

Atlanta, GA 30349

Posted: 09/21/2023 Industry: Customer Service Job Number: 2082894 Pay Rate: $15.00/hour

Job Description

Customer Service Rep- Call Center

Job Description:

The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.
Duties include, but are not limited to:
Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized
Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

Preferred Qualifications:

1 yr of call center experience
Proficiency with software applications to include Microsoft Word, Excel and Outlook

Required Documentation and screenings: Background
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