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Customer Service Rep- Call Center

Atlanta, GA 30349

Posted: 09/21/2023 Industry: Customer Service Job Number: 2082894 Pay Rate: $15 / hour

Job Description

Customer Service Rep- Call Center

 

Job Description:  

 

The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.

Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.

Duties include, but are not limited to:

•        Responding to customer requests

•        Utilizing call scripts to ensure customers receive accurate and consistent information and MVD processes are utilized

•        Working with the Customer Relationship Management (CRM) and DRIVES system to manage tasks such as creating, reviewing, and updating customer contact interactions

 

Preferred Qualifications:  

  

• 1 yr of call center experience

• Proficiency with software applications to include Microsoft Word, Excel and Outlook

 

Required Documentation and screenings:  Background 

Meet Your Recruiter

Delia Lawrence

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