Snelling Georgia
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https://www.snellinggeorgia.com
https://www.snellinggeorgia.com
USD
15.00
HOUR
true
Customer Service Rep- Call Center
Posted: 08/21/2023
2023-08-21
2024-02-01
Industry: Customer Service
Job Number: 2080570-1
Pay Rate: $15.00/hour
Job Description
Customer Service Rep- Call Center
Job Description:
The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.
Job Duties: But not limited to:
Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and processes are utilized
Working with the Customer Relationship Management (CRM) and system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred Qualifications:
Associate degree in accounting, bookkeeping, or related area from an accredited college or
university OR One year of related experience preferred.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information
1 year of call center experience
Proficiency with software applications to include Microsoft Word, Excel, and Outlook
Required Documentation and screenings: Background
Job Description:
The Customer Service Rep 1 will be responsible for complying with standard operating procedures while work in a high-volume contact center answering calls, responding to emails, and utilizing contact center technology and other tools to service Motor Vehicle Division (MVD) customers.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information.
Job Duties: But not limited to:
Responding to customer requests
Utilizing call scripts to ensure customers receive accurate and consistent information and processes are utilized
Working with the Customer Relationship Management (CRM) and system to manage tasks such as creating, reviewing, and updating customer contact interactions
Preferred Qualifications:
Associate degree in accounting, bookkeeping, or related area from an accredited college or
university OR One year of related experience preferred.
Applicants must possess a high school diploma/GED AND six months of experience handling customer questions, complaints, and/or providing information
1 year of call center experience
Proficiency with software applications to include Microsoft Word, Excel, and Outlook
Required Documentation and screenings: Background
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