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Customer Service Representative

Posted: 05/12/2026 Industry: Customer Service Job Number: 6272

Job Description

Under direct supervision works and communicates with the public, internal business customers and/or responds to incoming calls from victims/families of crimes, victims in crises or other stakeholders inquiring about payment or Crime Victims Compensation programs.

 Qualifications:
  • Proficiency in reading & writing
  • Respond professionally and effectively in challenging, high stakes and sensitive situations, exhibiting professionalism, empathy, and compassion. This includes interactions with victims and/or family members seeking assistance, or from stakeholders with program inquiries.
  • Must be able to handle sensitive information.  Knowledge of HIPAA compliance rules & maintain confidentially.
  • Analyzes problems, questions, issues, etc., and develops and reports recommendations for resolving them.
  • Conducts research to compile information needed to generate reports, complete projects, and accurately respond to questions and concerns.
  • Provides assistance and program or client issues or questions, may represent in various matters.
  • Receives additional training, as required, to gain proficiency and greater experience.
  • Use computers and related software applications.
  • Communicate and use interpersonal skills to interact with all stakeholders to effectively and sufficiently exchange or convey information and to receive work direction.
  • *Bilingual- Spanish is a plus*

*Preferred Qualifications*
Candidates that have professional call center work experience with social service programs, victims' compensation, crisis intervention, crisis hotline, insurance companies, entities that are governed by state/federal guidelines, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed.

High school diploma/GED and one (1) year of experience communicating information in a customer service setting are required.
KEY FACTORS:
The must have customer service experience – call center environment is a plus.
 

Meet Your Recruiter

Cynthia Dunaway
Recruiting Coordinator

Cynthia Dunaway,  is a highly skilled recruiting and staffing professional with a strong background in management, HR and full-desk recruiting. With expertise in high-volume recruitment, recruiter coordination, and staffing across various industries,  Cynthia specializes in sourcing top talent for both short-term and permanent placements. Dedicated to building strong client relationships and streamlining the hiring process. Passionate about connecting the right candidate to the right opportunity, Cynthia is dedicated to delivering effective staffing solutions and optimizing workforce success.

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