Customer Service Representative

Atlanta, GA 30345

Posted: 04/14/2023 Industry: Customer Service Job Number: 2070432 Pay Rate: $15.00/hour

Job Description

Customer Service Representative

Job Description:
Under supervision, the Customer Service Representative responds to customer telephone calls in a Call Center environment concerning account maintenance, State Tax refund inquiries and password resets. This position also handles inquiries regarding online State Registration requirements in the department. Performs light to moderate research using online web tools. The Customer Service Rep must also maintain a working knowledge of current tax laws and policies and remains abreast of revised policies, procedures, regulations and tax laws to accurately educate, advise and direct internal and external customers.

Primary Responsibilities:
Assist customers either by phone or in person
Review confidential tax information
Provide account maintenance according to tax laws and policies and procedures
Provide customer support for online self-service functions through the department
Provide knowledgeable and accurate information in a timely and friendly manner
Use of technology for advanced support

Minimum Entry Qualifications:

High school diploma or GED AND Six months of experience handling customer' s questions, complaints and/or providing information.

Required Qualifications:

Customer Service: Ability to appropriately address customer issues, in the interests of achieving customer satisfaction and respecting business needs
Results Orientation: Ability to identify the most appropriate method for completing a project or reaching a goal
Good Judgment & Decision Making: Ability to evaluate all the relevant aspects of a situation, such as potential consequences, and make an appropriate decision
Accountability: Ability to accept responsibility for one s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
Teamwork & Cooperation: Ability to promote the team atmosphere, be respectful of all team members, and work well with co-workers & leadership
Analytical Ability: Ability to analyze problems and resolve issues

Preferred Qualifications:
Experience working in a high-volume Contact Service environment
Bilingual in Spanish or second language, with good verbal and written communication skills in English.
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