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IT Technical Support

Atlanta, GA 30345

Posted: 03/19/2024 Industry: Computer Job Number: 2094784 Pay Rate: $17 / hour

Job Description

Primary Duties and Responsibilities:

• Provide technical support to business units as needed.

• Serve as liaison between units and IT; determines the nature of division’s business needs and provides appropriate information and assistance. Refer to appropriate personnel when necessary.

• Responsible for setting up hardware and ensuring said hardware is connected to the network.

• Issued devices such as company desktops, laptops, and tablets.

• Performs initial diagnosis of issues and execute a strategy to fix the issues.

• Prioritize issues based on severity and immediacy and must escalate to IT or Help Desk.

• Maintain computing asset inventory.

 

Skills and Qualifications:

• 3+ years of work experience minimum

• A+ Certification a plus

• Set up hardware and install and configure software and drivers

• Troubleshoot system failures or bugs and provide solutions to restore functionality

• Strong customer service skills

• Prior experience with desk side support

• Microsoft Windows certification is a plus

• Must have clean criminal record with the ability to pass fingerprint background check

• Must be authorized to work in the United States

Meet Your Recruiter

Monica Oconnell

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